Stationery FAQs
Can I order more later?
Yes. Our minimum quantity for a re-order is 50.
Are designs color customizable?
Yes, of course! Our letterpress stationery sets are available in your choice of one ink color. Envelopes can be customized to any of our color options at no additional charge.
Can you print in custom colors?
We can custom mix a Pantone ink color for a flat fee of $30. When you are ready to place your order, please let us know that you would like a custom color so that we can set up a custom listing for you to purchase.
Will the color of my stationery match my screen?
Because all monitors display color differently, your printed stationery may not match what you see on your screen. We are unable to accept returns based on color for this reason.
If you are concerned about colors, we highly recommend ordering a sample set, which includes your choice of ink, paper or envelope color sample swatches. The final prints will match our color samples.
Do you have a retail location?
Dinglewood Design and Press is an online stationery boutique. We do not have a public studio.
Can I order over the phone?
All orders must be done through our website. We’re unable to take orders over the phone.
Where can I find pricing?
Pricing is published on the right-hand side of each product page. Just select the quantity of each item and option you’d like to include with your order and the total will be displayed for your convenience.
Are envelopes included?
Yes. Single blank envelopes are included in the price of stationery. Return address printing and envelope liners are an additional charge.
What paper types do you offer?
Letterpress stationery sets are printed on soft, plush 110# 100% cotton letterpress paper in Pearl White. The stationery paper is available in a double thick weight for an additional cost.
How long does it take?
Within 3 business days, an electronic proof will be sent to the email address provided during checkout. Once we receive your approval that the proof is correct, production of your personalized order will begin. Personalized letterpress stationery takes approximately 2-3 weeks for production. Please allow ample time if you order is needed by a certain date. If your order is time-sensitive, please contact us before ordering to discuss expedited order and shipping prices.
What's included in the proofing process?
The proofing process includes three rounds of proofs; the first round is based on the wording and colors submitted in your order and the remaining proofs are for revisions.
The wording, color, and minor layout adjustments can be made during the revision process.
Change requests beyond our 2 complimentary revision rounds are invoiced at $25 each.
Will I receive hard copy proofs?
No. Your order includes electronic JPG proofs that will be emailed for your review. Hard copy proofs are not available. Electronic proofing is standard among stationers and is a cost-effective and flexible way to review and make changes to your stationery before printing begins.
Can I use my wording?
All of our designs can be personalized with your wording and in any of our color options. Just enter your preferred wording when filling out the personalization, and we'll take care of the rest!
Can I change fonts?
Yes. We understand that not all names render “just right” in every font. Just mention which fonts you prefer when you submit your order. We will display up to five fonts with your text on the proof. Font adjustments can also be made during the revision process.
Can I add my own artwork or logo to my design?
Maybe. We need to double check that the design is letterpress compatible first. Please send your .ai or .pdf files to info@dinglewooddesign.com and we will let you know.
What are your domestic shipping options?
Our shipping options within the US are Priority Mail (2-3 days estimated transit time), UPS 2nd Day Air and UPS Next Day Air. Pricing is shown during the checkout step.
Do you ship to other countries?
Yes. We ship to most countries worldwide including Canada, Australia, UK, Ireland, Denmark, Sweden, and France among others. We ship USPS Priority Mail (10 business days, not including possible delays at customs) and UPS Worldwide (3-5 business days). We highly recommend choosing UPS as they provide the best shipment tracking. Customs delays with Priority Mail may delay shipment for up to 6 weeks - we have no control if and when this occurs.
Please note that any taxes and fees charged upon delivery are the responsibility of the buyer.
Can I cancel my order?
We are happy to cancel your order and process a full refund as long as proofs have not been sent.
If proofs have already been submitted, there is a cancellation fee of 25% or $100, whichever is greater. This is due to the time we've invested designing your custom proofs. Once completed, that part of the order cost cannot be refunded.
If you are unhappy with your proofs for some reason (we don’t think you will be!), just let us know! Our designers are committed to creating fantastic designs and we want you to be happy with your purchase! We will continue to work with you until you’re satisfied.
I approved my order for print, can I still cancel?
Should you need to cancel or make a change to your order after proof approval, please contact us asap. Once you approve the proof to be printed, it goes into production. We may have started the printing plate order process and the purchase of any custom envelopes and accessories that we don’t have in stock. If your order has not yet been printed, we can cancel it and process a refund (less design, printing plates, and envelope/accessories costs.) If your order has been printed we will not be able to cancel, refund or accept a return on the order.
Can I return my custom letterpress order?
Custom stationery (any printed item including proofs) are not returnable. This is because custom printed items are created on a per order basis and cannot be resold.
If there is an issue with your order, please contact us! We're committed to your satisfaction and will be happy to work with you if you're dissatisfied for some reason.
I found a typo on my stationery, what do I do?
Your stationery will be printed exactly as shown on the approved proofs. Should you find an error on your stationery, please contact us.
Please note that we cannot accept returns or process refunds due to errors on approved proofs, regardless of where the error originated. While we do our best to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client.
If your printed stationery does not match your approved proof, please contact us immediately and we will reprint the affected pieces free of charge.