Holiday Card FAQs
Can I order more later?
More cards can be ordered at a later date, but it is substantially more expensive than ordering extras up front. This is because each print run incurs certain setup costs and preparation time, despite the quantity ordered.
We highly recommend ordering at least 10-15 extras. Be sure to account for wrong addresses, last minute recipients as well as keepsakes for you and family when deciding on your final quantity.
Are design colors customizable?
Yes, of course! Our letterpress holiday cards are available in your choice of one or two ink colors. Envelopes can be customized to any of our color options at no additional charge. Please see our holiday collection color options for availability.
Can you print in custom colors?
We can custom mix a Pantone ink color for a flat fee of $35. When you are ready to place your order, please add this listing to your shopping cart with the rest of your order.
Will the color of my cards match my screen?
Because all monitors display color differently, your printed announcements may not match what you see on your screen. We are unable to accept returns based on color for this reason.
If you are concerned about colors, we highly recommend ordering a sample swatch, which includes your choice of ink, paper or envelope color sample swatches. The final prints will match our color samples.
Do you have a retail location?
Dinglewood Design and Press is an online stationery boutique. We do not have a public studio.
Can I order over the phone?
All orders must be done through our website. We’re unable to take orders over the phone.
Where can I find pricing?
Pricing is published on the right-hand side of each product page. Just select the quantity of each item and options you’d like to include with your purchase and the total will be displayed for your convenience.
Are envelopes included?
Yes. Single blank envelopes are included in the price of holiday cards. Envelope liners and addressing options are available for an additional charge here.
I want to DIY my photos - help!
We recommend going with mpix with either 4" x 4", 5" x 3.5" or wallet size photos. They have a free die-cut option that gives the wallet size photos the rounded corners and brings them down to roughly 2.3x3.3". I would recommend a paper glue like ZipDry, rubber cement, double sided tape or, my personal favorite, a Permanent Glue Stick from SCOTCH. I also use something flat and heavy (like a book) to place on top of the stack as you go so that they dry flat.
Can I add backside printing to my announcements?
Backside printing is available for most items if needed. We strongly recommend upgrading the paper to double thick so the impression doesn’t show on the other side. Pricing ranges from $1.50 to $2.50 per piece for the addition of backside design and printing. Please contact us if you need this service.
What paper types do you offer?
Letterpress holiday cards are printed on soft, plush 110# or 220# 100% cotton letterpress paper in Pearl White.
Handmade heavyweight letterpress paper is also available as an upgrade while supplies for the season last. We have a limited stock available for the holidays so it is first come, first served.
Do you offer digital printing instead of letterpress printing?
No. We do not currently offer digital printing except for recipient addressing.
How long does it take?
Personalized holiday card letterpress orders take approximately 1 week for the design process and an additional 6 weeks for the production process. To ensure timely delivery, we recommend placing your order well in advance of the holiday season. Our small team of skilled artisans and printers work diligently to craft each card with precision and care, ensuring that your holiday greeting is truly special.
The cutoff for holiday card orders is November 1st for a December 13th ship-by date. We are not able to take rush orders after September 1st as it is our busiest time of the year.
What's included in the proofing process?
The proofing process includes two rounds of proofs; the first round is based on the wording and colors submitted in your order and the remaining proof is for revisions.
The wording, color, and minor layout adjustments can be made during the revision process.
Change requests beyond our 1 complimentary revision round are invoiced at $40 each.
Will I receive hard copy proofs?
No. Your order includes electronic JPG proofs that will be emailed for your review. Hard copy proofs are not available. Electronic proofing is standard among stationers and is a cost-effective and flexible way to review and make changes to your stationery before printing begins.
Can I use my wording?
Most of our designs can be personalized with your wording if space allows. Just enter your preferred wording when filling out the personalization, and we'll take care of the rest!
Can I change fonts?
Yes. We understand that not all names render “just right” in every font. Just mention which font you prefer when you submit your order. We will display up to 2 fonts with your text on the proof. Font adjustments can also be made during the revision process.
Can I order in a foreign language?
We can design in most languages, but please note that English is our primary language. You will be responsible for proofing any foreign spelling or etiquette in the proofing process.
Can I add my own artwork or a logo to my design?
Maybe. We need to double check that the design is letterpress compatible first. Please send your .ai or .pdf files to info@dinglewooddesign.com and we will let you know.
What are your domestic shipping options?
Our shipping options within the US are UPS Ground (3-5 days estimated transit time), UPS 2nd Day Air and UPS Next Day Air. Pricing is shown during the checkout step. We are located in Columbus, Georgia for reference.
Do you ship to other countries?
Yes. We ship to most countries worldwide including Canada, Australia, UK, Ireland, Denmark, Sweden, and France among others. We ship UPS Worldwide (3-5 business days, not including possible delays at customs). Customs delays with UPS may delay shipment - we have no control if and when this occurs.
Please note that any taxes and fees charged upon delivery are the responsibility of the buyer.
Can I cancel my order?
We are happy to cancel your order and process a full refund as long as proofs have not been sent.
If proofs have already been submitted, there is a cancellation fee of 25% or $100, whichever is greater. This is due to the time we've invested designing your custom proofs. Once completed, that part of the order cost cannot be refunded.
If you are unhappy with your proofs for some reason (we don’t think you will be!), just let us know! Our designers are committed to creating fantastic designs and we want you to be happy with your purchase! We will continue to work with you until you’re satisfied.
I approved my order for print, can I still cancel?
Should you need to cancel or make a change to your order after proof approval, please contact us asap. Once you approve the proof to be printed, it goes to production. We may have started the printing plate order process and the purchase of any custom envelopes and accessories that we don’t have in stock. If your order has not yet been printed, we can cancel it and process a refund (less design, printing plates, and envelope/accessories costs.) If your order has been printed we will not be able to cancel, refund or accept a return on the order.
Can I return my custom letterpress order?
Custom printed announcements (any printed item including proofs) are not returnable. This is because custom printed items are created on a per order basis and cannot be resold.
If there is an issue with your order, please contact us! We're committed to your satisfaction and will be happy to work with you if you're dissatisfied for some reason.
I found a typo on my cards, what do I do?
Your announcements will be printed exactly as shown on the approved proofs. Should you find an error in your announcements, please contact us.
Please note that we cannot accept returns or process refunds due to errors on approved proofs, regardless of where the error originated. While we do our best to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client.
If your printed stationery does not match your approved proof, please contact us immediately and we will reprint the affected pieces free of charge.