Do you offer samples?
Yes. Samples of each invitation design are available for purchase and ship in 1-3 business days.
Can samples be customized?
Our samples are pre-printed with example wording in the colors shown and cannot be customized. Your choice of ink, paper or envelope color sample swatches is included with the sample so you can see them in person and choose what you like best for your actual invitation order.
Can I order more later?
More invitations can be ordered at a later date, but it is substantially more expensive than ordering extras up front. This is because each print run incurs certain setup costs and preparation time, despite the quantity ordered.
We highly recommend ordering at least 10-15 extras. Be sure to account for wrong addresses, last minute guests, keepsakes for you and family, as well as a set for your photographer to document when deciding on your final quantity.
Are designs color customizable?
Yes, of course! Our letterpress invitations are available in your choice of one or two ink colors. Envelopes, belly bands, pocket enclosures and envelope liners can be customized to any of our color options.
Can you print in custom colors?
We can custom mix a Pantone ink color for a flat fee of $30. When you are ready to place your order, let us know that you would like to do a custom color so that we can set up a custom listing to add this to your invitations purchase.
Will the color of my invitations match my screen?
Because all monitors display color differently, your printed invitations may not match what you see on your screen. We are unable to accept returns based on color for this reason.
If you are concerned about colors, we highly recommend ordering a sample set, which includes your choice of ink, paper or envelope color sample swatches. The final prints will match our color samples.
Do you have a retail location?
Dinglewood Design and Press is an online stationery boutique. We do not have a public studio.
Can I order over the phone?
All orders must be done through our website. We’re unable to take orders over the phone.
Where can I find pricing?
Pricing is published on the right-hand side of each product page. Just select the quantity of each item and option you’d like to include with your order and the total will be displayed for your convenience.
Are envelopes included?
Yes. Single blank envelopes are included in the price of wedding invitations, response cards, save the dates, and thank you cards. Double envelopes and addressing options are an additional charge.
Can I add backside printing to my cards?
Backside printing is available for most items if needed. We strongly recommend upgrading the paper to double thick so that the impression doesn’t show on the other side. Pricing ranges from $1.00 to $2.00 per piece for the addition of backside design and printing. Please contact us if you need this service.
What paper types do you offer?
Letterpress wedding invitations are printed on soft, plush 110# 100% cotton letterpress paper in your choice of Pearl White, Ecru and Fluorescent White. All paper options are available in a double thick weight for an additional cost.
Do you offer digital printing instead of letterpress printing?
No. We do not currently offer digital printing.
How long does it take?
Design time can take anywhere from 1 to 2 weeks depending on the response time between our proofs and correspondences. Production time takes 3-5 weeks after your design is approved depending on the complexity of the order and our current workload.
If your order is time-sensitive, please contact us before ordering to discuss expedited order and shipping pricing.
What's included in the proofing process?
The proofing process includes three rounds of proofs; the first round is based on the wording and colors submitted in your order and the remaining proofs are for revisions.
The wording, color, and minor layout adjustments can be made during the revision process.
Change requests beyond our 2 complimentary revision rounds are invoiced at $25 each.
Will I receive hard copy proofs?
No. Your order includes electronic JPG proofs that will be emailed for your review. Hard copy proofs are not available. Electronic proofing is standard among stationers and is a cost-effective and flexible way to review and make changes to your stationery before printing begins.
If you would like to see our printing, paper and ink options in person, we highly recommend ordering a sample set, which includes an example suite and your choice of ink, paper or envelope color sample swatches.
Can I use my wording?
All of our designs can be personalized with your wording and in any of our color options. Just enter the wording you would prefer when filling out the personalization, and we'll take care of the rest!
Can I change fonts?
Yes. We understand that not all names render “just right” in every font. Just mention which fonts you prefer when you submit your order. We will display up to five fonts with your text on the proof. Font adjustments can also be made during the revision process.
Can I switch designs during proofing?
We are happy to do one complimentary design switch during the proofing process. The design switch will count as one of the proofs.
Due to the amount of time and work involved, each additional design switch will be subject to a $75 design fee. Note that a design switch is a complete change in the overall design direction - not a revision to a previously selected design.
Can I have more than one version of an item?
Of course! If you need multiple versions of an invite, response card, etc., we can split your order for an additional fee. This fee will vary depending on the item. Please contact us for more information.
Can I order in a foreign language?
We can design in most languages, but please note that English is our primary language. You will be responsible for proofing any foreign spelling or etiquette in the proofing process.
Can I use your designs for a non-wedding event?
Certainly! Just enter the wording you prefer in the personalization step and we will update your proofs to match.
Can I add my own artwork or logo to my design?
Maybe. We need to double check that the design is compatible with letterpress printing first. Please send your .ai or .pdf files to firstname.lastname@example.org and we will let you know.
How much postage is required?
Our wedding invitation suites range from 1 to 2 ounces depending on the number of pieces and the type of cardstock used. We highly recommend having envelopes weighed at the post office.
Can I purchase printable files?
In order to preserve the integrity of our designs and our quality standards, we only sell finished letterpress invitations and do not sell digital versions of our designs in part or whole.
Can you make additional accessories to match my design?
It depends. While we cannot produce flat printed items such as escort cards, or table numbers, we can produce menus, programs, and stationery sets to match our designs.
What are your domestic shipping options?
Our shipping options within the US are Priority Mail (2-3 days estimated transit time), UPS 2nd Day Air and UPS Next Day Air. Pricing is shown during the checkout step.
Do you ship to other countries?
Yes. We ship to most countries worldwide including Canada, Australia, UK, Ireland, Denmark, Sweden, and France among others. We ship USPS Priority Mail (10 business days, not including possible delays at customs) and UPS Worldwide (3-5 business days). We highly recommend choosing UPS as they provide the best shipment tracking. Customs delays with Priority Mail may delay shipment for up to 6 weeks - we have no control if and when this occurs.
Please note that any taxes and fees charged upon delivery are the responsibility of the buyer.
Can I cancel my order?
We are happy to cancel your order and process a full refund as long as proofs have not been sent.
If proofs have already been submitted, there is a cancellation fee of 25% or $100, whichever is greater. This is due to the time we've invested designing your custom proofs. Once completed, that part of the order cost cannot be refunded.
If you are unhappy with your proofs for some reason (we don’t think you will be!), just let us know! Our designers are committed to creating fantastic designs and we want you to be happy with your purchase! We will continue to work with you until you’re satisfied.
I approved my order for print, can I still cancel?
Should you need to cancel or make a change to your order after proof approval, please contact us asap. Once you approve the proof to be printed, it goes into production. We may have started the printing plate order process and the purchase of any custom envelopes and accessories that we don’t have in stock. If your order has not yet been printed, we can cancel it and process a refund (less design, printing plates, and envelope/accessories costs.) If your order has been printed we will not be able to cancel, refund or accept a return on the order.
Can I return my custom letterpress order?
Custom printed announcements (any printed item including proofs) are not returnable. This is because custom printed items are created on a per order basis and cannot be resold.
If there is an issue with your order, please contact us! We're committed to your satisfaction and will be happy to work with you if you're dissatisfied for some reason.
I found a typo in my invitations, what do I do?
Your announcements will be printed exactly as shown on the approved proofs. Should you find an error in your announcements, please contact us.
Please note that we cannot accept returns or process refunds due to errors on approved proofs, regardless of where the error originated. While we do our best to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client.
If your printed announcements do not match your approved proof, please contact us immediately and we will reprint the affected pieces free of charge.